U-Poll
Customer satisfaction survey
Customer satisfaction is one of the main objectives in all service companies. With our self-filling survey and app technologies, you can quickly and economically (without bothering) ask your customers if they found what they were looking for and if we served them well.
Contact us for a free demo anywhere in the world info@market-beat.com

Customer satisfaction is one of the main objectives in all service companies. With our self-filling survey and app technologies, you can quickly and economically (without bothering) ask your customers if they found what they were looking for and if we served them well.
Contact us for a free demo anywhere in the world info@market-beat.com
Types of satisfaction surveys

Customer satisfaction surveys are an effective way to get feedback from your customers. Surveys can help identify areas for improvement, develop new programs and products, improve customer service and increase repeat business.
There are many types of surveys, but there are three that are highly used in points of sale:
1- Net Promoter Score. A metric that determines how likely a customer is to recommend our business.
2- Customer Satisfaction Score (CSAT). Usually with ratings from 1-5 (although it can be a yes or no) we ask the client how satisfied they are with us. One version of this is the star ratings on Amazon or the sad or happy faces known as happy or not happy.
3- Customer Effort Rating (CES). Rate the perceived ease of use of our products or services, usually on a scale of 1-7.